A thought just occurred to me which stopped me in my tracks ……. I’m a mental health therapist and I believe that my success with face to face (f2f) clients is due largely to the relationship I build with them The relationship building process – what is it about me and my client that helps or hinders the process. I’m not sure if there is much research on this aspect of therapy (its pretty qualitative stuff huh ?). My own hunches are that its related to my ability to be “real”, show unconditional positive regard, to be empathic, to listen well, to attend to my clients nuances of body language and tone of voice etc (attunement) …. AND this adds up to my PRESENCE in the room. It would seem that my f2f presence is certainly good enough for the many clients I see. There are some clients obviously where my presence is not a good enough fit for what they are looking for. Thats OK and will always be so.
I’m looking at developing an online practice. Doubtless the relationship building will be just as foundational to therapy as in f2f. So what was this “stopping in the tracks” thought I had?
“I don’t know a thing about what my online presence is like!”
Following on from this is -
- What if …. it’s not good enough ? (to retain clients long enough to do useful work with them)
- How can I determine this? (Before building an online practice and the investment of time and money associated with this ?
- How can I improve my online presence? (Are there any online presence trainers !?)
OK so I need to find out more about this. A few links:
http://www-usr.rider.edu/~suler/psycyber/textrel.html
http://www-usr.rider.edu/~suler/psycyber/showdown.html
http://www-usr.rider.edu/~suler/psycyber/emailrel.html
http://www-usr.rider.edu/~suler/psycyber/hilucy.html
http://www-usr.rider.edu/~suler/psycyber/texttalk.html
Posted in Uncategorized | Tagged chat, counselling, cyberspace, f2f, identity, presence, relationship | 2 Comments »
April 17, 2008 by protoruru
Todays chat meet was different for me to last week. I felt a little jaded today and felt I wanted to stand on the sidelines and watch rather than participate. I was aware of my wanting to be seen in a certain light, as an active, intelligent participant. But I didn’t feel involved. I couldn’t be just me. I wore a mask and the real tired me tried to be a virtual upbeat me. We all wear masks IRL of course and this is healthy in that we often need different aspects of self to come to the fore to cope with the demands of different roles we have in life. The “counsellor me” is different to the “parent me”.
If we wear different masks IRL then I guess we probably wear different masks on-line. I know this is true as my business mask is more “warrior-like” than my student mask. (My business is IT writing). My “helper mask” looks more accepting than how I appear when taking Telecom to task when my broadband service is down!
Masks = parts of self. If it is easier to get in touch with parts of self (identity) then are we are likely to see more of our clients parts of self during online counselling ?
Posted in Uncategorized | Tagged counselling, identity, introjects, masks, presence, self | 1 Comment »
April 10, 2008 by protoruru
Todays group text chat gave me some food for thought. In no particular order :
- I noticed that identifying who was making a “post” to the session was difficult as the only cue is their login name. IRL we locate the spatially from the direction their voice comes from, the tone, accent and quality of their voice and their visual image when we look at them. It seems a visual image is important in identifying a contributor. If the text entry submitted by a contributor included the contrbutors image (avatar) this would enhance presence. Of course video would be best but even an avatar would be better than nothing. If the avatar was a photo of the contributor then even better.
- Allied to this thought above, I noticed that one contributor (I’m keeping this strictly private – aren’t I just so ethical ?) changed her avatar during the session from a clipart avatar to a photo of herself. This increased presence for me. She became more present for me.
The speed of the interaction of contributors influenced presence. The faster the text entries appeared, the more real the conversation became. Though there was a limit to this – which resulted in overload and having to read the entries that had appeared in order to re-orient to what was being said. This contributed to the idea that the conversation flowed in a way that could be compared to dancing with someone or dancing in a group. If the group gets out of “sync” then we all stop and get back to our places to start over.
There are no cues in the “silences” as to what someone is doing or even if they are still there. Compare this with a phone conversation. The silences are not as cueless in that we can hear background noise in the place callers environment, maybe hear them breathing.
How important is this difference? Well, in f2f counselling all those cues – body language, tone of voice, facial expression, movement, breathing are there to allow the counsellor to “be with” the client – to be more empathic. In a chat environment the counsellor would need to compensate for the paucity of cues. Not sure yet how this can be done utilising whats available in the chat environment. Enhancers would include:
- emoticons
- client being able to txt some of their reactions (e.g. laughing, crying, tense)
- animated “talking head” images (see CrazyTalk)
- emoticons that produce sounds (e.g. sighs, crying, or that say a phrase – pre-recorded)
- webcam
- voice
How could the counsellor enhance the presence by other methods ?
Posted in Uncategorized | Tagged counselling, presence, psychology | 1 Comment »
April 9, 2008 by protoruru
I’ve moved here because WordPress seems to be easier to get along with and I like the look and feel.
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April 1, 2008 by protoruru
Decided that my focus will be “online identity”. Haven’t yet researched anything about this and thought I would just see what I might know about this already. I did a mind map of some of the thoughts I have had about this.
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I notice that there is a wealth of information that we use when we form an image of the identity of another person – the “external perceived identity”. Internal identity is something quite different it seems; almost unrelated to our external perceived identity.
Posted in Uncategorized | Tagged identity | 1 Comment »
March 20, 2008 by protoruru
So what is this all about ? Blogging. Why would I want to share my innermost thoughts and feelings with the whole world ? Having been a life long journal writer (though not a regular one) the idea of sharing my private thoughts with anyone have been something I would regard as quite abhorrent. Journals are private. That is how I have always viewed the matter. Why ? Judgement. Many things may be thought but not expressed. Many things will not be socially acceptable or acceptable to parents or to a partner. A journal is a good place to make thoughts concrete by writing them out of myself and then being able to reflect of what has been written. This is how I have always thought about the role of a journal. The thought that someone may discover my journal and read it has even caused me to censor what I write! Why? I think it is that the consequences of being identified with “unacceptable thoughts” could be significant. Could damage relationships, could isolate one socially, could even put one behinds bars perhaps (but of course that doesn’t apply to me (;-))
What then if I could write anonymously. There could be no consequences from any stranger reading what I have written. What if they could comment on what I had written? The feedback could be helpful, unhelpful, critical, rude, threatening….. but I would be isolated from it. I could block those who made unhelpful, critical remarks. Blogging provides all this. In addition I might gain a great deal and discover new perspectives, more about the blindspots in my johari window (http://en.wikipedia.org/wiki/Johari_window) and even find fellowship with others via my blog. Provided that I can remain anonymous. What then if I should find friendship via my blogging friends and we mutually shared our darkest secrets? Would it then be possible to meet in real life (IRL)? Would it be possible to discard our anonymity? If we trusted each other enough perhaps it would. Would it be necessary? What makes IRL any different to the virtual world of the blog?
I’m still exploring as you may intuit. There’s something about fiction writing that ties in here too – about exploring parts of ourselves that cannot be given birth to in real life. As I learn best by doing then perhaps I have to blog to learn what is possible and what is illusory.
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March 11, 2008 by protoruru
This LiveJournal is frustrating stuff. Its rare for me to feel frustration with a computer application but I’m finding myself blocked here from doing what I want. Perhaps I should read the manual (is there any?) but I cannot help feel frustrated at the interface here. I want to change the look and feel of my blog space but can I find the place to do this (and I’ve been there last week). How do you find friends of like minds ? Manage friends – you have to have some. Find ….Interest – how do you specify multiples ? Plus it seems slow – very slow – frustratingly slow. maybe I should try MySpace ….
Reading “A Blogging Cure” paper at present re the therapeutic value of blogging. Beginning to understand the potential for mutual support in the virtual community. The virtual community offers so much more variety of contacts with those who are like minded than we could ever meet in real life before the internet.
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March 2, 2008 by protoruru
Having meticulously typed my first blog entry I hit some key and it all disappeared ? And me being a mature computer user !
Try again – I’m excited about this. I’m exploring my online presence here and wondering what I might discover about myself from others. Re-adjustment of my Johari window ? Finding out a little more about myself and how I come across to others in the constraints set by email, chat and Skype phone.
Posted in Uncategorized | 1 Comment »